As a business owner or manager, you know that customer service is key to your success.
But how do you ensure that your team is providing the best possible experience for your customers?
Benefits for your organization from our Customer Service campaign
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Improved customer satisfaction and loyalty
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Increased employee engagement and satisfaction
Enhanced communication skills and confidence -
Consistent and effective customer service delivery
Measurable impact on business success
Customer Service Campaign Topics
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Communication
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Serving my colleagues
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Conflict and Complaints
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Excellence
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Emotional Intelligence
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Behavioral Psychology (understanding why people react in specifc ways)
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Passion and Purpose
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Introduction to Customer Centricity
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Customer Service Skills
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Topic customisability feature also available
Courses do not change behaviours and attitudes.
Our Learning Campaigns do!
Our approach is centered around building content that is based on neuroscience, which helps impart awareness, understanding, and care, ultimately enabling us to build positive attitudes and behaviors. By combining this with social media science, we are able to achieve a high engagement rate that drives tangible results for organizations.
With this proven methodology & process our clients have seen impressive results - a completion rate of 90.4% and a positive behavioral impact of +39.9%.
Our results speak louder...
We do not just WISH for results. We track and report the impact on observable behaviour change!
Case study
“We have partnered with habiiit to get some behaviour concepts embedded with some of our task force and we had a 98% participation rate who confirmed that their awareness and commitment to safety has increased after going through the journey. It was great to work with the team at habiiit and we are looking forward to future collaboration in other projects”
Mr Ahmed Abu Safia
Senior manager
Business Learning & Development
Group People Department at DP World
Two steps forward, and another step forward...
Implementing sustained behaviour change in Employees’ Customer Care
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Together we target THREE indicator behaviours
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We agree how we will push content to your target audience (our technology or yours?)
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We send out short learning nuggets like videos and infographics
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We design a survey to track observable behaviours.
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We regularly track and monitor participation and comments
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Intermittently we repeat the same survey, to track the behaviour change over time
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We report progress to you, the employer and together we celebrate the success!
90-DAYS ROCK SOLID GUARANTEE
"We guarantee sure-fire results in our Customer Service and Care behaviour change projects. Should we not show a shift in the agreed indicator behaviours within three months, we will pay your money back."
Willie Maritz
CEO – Habiiit
Connect with one of our Change Makers to demonstrate how habiiit micro learning campaigns will work for your Customer Service Team.